Terms and Conditions
Our aim is 100% customer satisfaction. Below you will find important information relating to our products, policies and online sales. Please read and understand these before placing an order.
If you are at all unsure about any point please contact us before ordering. We will be happy to answer your questions.
Please browse the site, choose your product(s), then either use the online secure shopping cart facility, or alternatively contact us with your chosen products and we will confirm a total so you may pay by cash, bank transfer or cheque.
Please note we cannot currently take card orders over the phone – all card orders must use the online secure shopping system. Paypal provide our online payments service and it is 100% secure.
Delivery and Returns
Mail Order Terms & Conditions
Concept 5 North Ltd, Oaklea House, Front Street, Ingleton, Darlington, DL2 3HL, UK. Trading as Scottparts regarding these terms.
Nothing herein contained is intended to affect, nor will it affect, a Consumer’s statutory rights under The Consumer Rights Act 2015 or any amendments thereof or statutory additions thereto.
In these Terms and Conditions:
Contract Shall mean the contract between the Company and the Customer
Company Shall mean Concept 5 North Ltd or any subsidiary or associated company thereof
Customer Shall mean the person, firm or company identified in or by means of the Contract as ordering parts, accessories or other goods
1. Formation of Contract
All orders will be taken and all goods supplied by the Company subject to these terms and conditions and, subject to the statement on Consumer Transactions above, no other terms, conditions or warranties are to be implied into the Contract unless expressly accepted in writing by an authorised representative of the Company
2. Quotations and Estimates
The Company shall only be bound by prices quoted in writing and for a specified time. Any prices exhibited on the Company’s premises constitute an Invitation To Treat only.
Where the Company provides a quotation to a Customer, that quotation shall be available for acceptance by the Customer for a maximum period of fourteen days, unless otherwise expressly agreed in writing by an authorised representative of the Company. The Company may by written or oral notice withdraw any quotation at any time prior to the Customer’s acceptance.
If between the date of contract and the date or dates of collection or delivery there are variations in the costs of manufacturers prices, transport, taxes or other costs or charges, then the contract price may be varied at the Company’s discretion. That is to say that, unless the Company’s quotation specifically provides for a fixed price contract, the prices ruling shall be those at the date of collection, despatch or delivery.
Where the Company provides the Customer with an estimate for any parts, accessories or other goods, such estimate shall be provisional only and will be subject to variation in the price of such ordered items.
Unless otherwise stated, all prices are inclusive of VAT, however, the Company shall be entitled to vary any price to reflect any increase in the rate of VAT.
Unless otherwise agreed in writing, the Customer must pay for all parts, accessories or other goods in full on order or, at the sole discretion of the Company, at or before delivery. Unless a cheque is supported by a banker’s card the Company may refuse to release the ordered goods until the cheque has been cleared.
No disputes arising under the Contract, nor delays beyond the reasonable control of the Company, shall interfere with prompt payment in full by the Customer.
The Company, without prejudice to any other rights, reserves the right to charge interest on overdue accounts at the rate of 2.5% above the minimum lending rate of the Company’s bankers applicable from time to time.
Notwithstanding the provisions of clause 4., above mentioned, the Company reserves the right to require the Customer to pay a deposit on the ordering of parts, accessories or other goods, such deposit to be determined by the Company at the time of order or contract.
If the Customer shall fail to pay for the parts, accessories or other goods ordered in accordance with the provisions of the said clause 4., above mentioned, the Company shall be entitled to treat the Contract as repudiated by the Customer. In this event the Company may retain any deposit or part thereof without prejudice to the Company’s rights to recover from the Customer by way of damages any loss or expense which the Company may suffer or incur by reason of the Customer’s default and the Company shall be entitled to dispose of any parts or accessories as they shall think fit and shall not be under any liability to account to the Customer for the price received for such goods or for the said deposit.
Where the Customer is acting as a Consumer, if this Agreement has been conducted without any face to face contact between Concept 5 North Ltd and the Customer, or anyone acting on each party’s respective behalf, the Customer has the right to cancel this Agreement without giving any reason. The cancellation period will expire 14 days from the day on which the Customer first instructs us to carry out the service and no service can be performed within this period unless the Customer expressly requests we do so.
To exercise the right to cancel, the Customer must inform the company of their decision to cancel this Agreement in writing by clear statement (e.g. a letter sent by post, fax or email). The Customer may use the model cancellation form provided on request, or a suitable alternative of their deriving.
If the Customer requests any service to be provided during the 14 day period then they will lose the right to cancel this Agreement. The Customer shall pay the Company an amount which is in proportion to that service performed until they communicated their cancellation of the Agreement.
If the Customer cancels this Agreement, the Company will reimburse to the Customer all payments received from the Customer under this Agreement, without undue delay, and not later than:-
14 days after the date on which the Company receives any Goods back; or
(if earlier) 14 days after the day you provide evidence that the Customer has returned any Goods; or
if there were no Goods supplied, 14 days after the day on which the Company are informed about the Customer’s decision to cancel this Agreement.
The Company will make the reimbursement using the same means of payment as the Customer has used for the initial transaction, unless the Customer has expressly agreed otherwise, but in any event the Customer will not incur any fees as a result of the reimbursement.
The Company may withhold reimbursement until the Company has received any Goods back or the Customer has sent evidence of having sent back any Goods to the Company, whichever is the earliest. The Customer should send back any Goods or deliver them back to the Company at the address shown on the website, or advised by the Company, without undue delay and in any event not later than 14 days after the day on which the Customer communicates cancellation of this Agreement to the Company.
This deadline is met if the Customer sends back any Goods before the period of 14 days has expired. The Company will require that the Customer bears the cost of returning any Goods to the Company.
7. Returned Items
If the Customer wishes to return any parts, accessories or other goods to the Company, a returns reference number must first be obtained from the Company and the items returned in accordance with the requirements of the Company. Any items returned to the Company without such a returns reference or otherwise contrary to the Company’s requirements will be re-despatched to the Customer at the Customer’s cost. In all circumstances the customer must obtain a proof of posting and send a scanned copy of this to the company upon dispatch of the goods for return.
With respect to the provisions of this clause, the Company will take no action nor will it provide the Customer with a credit until the item or items are back with the Company and have been subject to an examination. Such an examination will include inspection of the original packaging and Customer’s invoice.
If all or part of an order was supplied incorrectly, or did not match the description of said goods as advertised, the company will refund the incorrect good(s) portion of the order, and the return postage costs, provided proof of sending and the total return postage cost is shown. This clause will only reimburse the customer for the return price of the goods as paid on the invoice plus the actual return postage costs. Amounts for time, travel or other incidentals will not be covered.
In all cases any return for refund will only be accepted within 14 days of the date of dispatch by the Company. Any request for return for a full or partial refund after the 14 days have elapsed will be considered, but the Company are under no obligation to accept or refund in this case.
8. Stock items
Any parts, accessories or other goods which are stock items and which have been correctly supplied to the Customer in accordance with the provisions of the Contract but which are then returned by the Customer for credit (where the Company allows this), will be subject to a minimum 15% restocking charge. All such returns must be made to the Company within 7 working days of delivery to the Customer and must be returned in an undamaged condition and fit for resale, including the packaging. The Company reserves the right to reject any returns considered unsuitable for resale for whatever reason. In this case the customer is liable for all return postage costs.
9. Special order items
Orders for parts, accessories or other goods which are not general stock items and which are subject to special order provisions are only accepted by the Company on the basis that such orders cannot be cancelled by the Customer nor the goods returned to the Company.
Subject to the provisions of this clause, the Company may, exercising its sole discretion, allow the return for credit of certain special order items. In this case such returns will be subject to a minimum 25% restocking charge.
N.B. Electrical goods are non-returnable unless the manufacturer is able to test the goods
10. Changes required by the customer
Any and all loss or expense occasioned to the Company as a result of changes required by the Customer to any order accepted by the Company, shall be fully reimbursed by the Customer to the Company.
11. Delivery and carriage
Delivery commitments are entered into in good faith, but the Company shall not be liable for failure to deliver on any specified date nor shall such failure be deemed to be a breach of contract or any part of these terms and conditions.
Where the Contract requires delivery by instalments, each instalment shall be regarded as a separate contract and any defects in any instalment or failure to deliver any instalment shall not give the Customer the right to cancel the balance of deliveries due under this or any other contract between the parties.
All orders will be despatched in accordance with the Company’s current carriage policy. Where possible, the Company will endeavour to meet special delivery requirements subject to any and all additional costs of the same being borne by the Customer.
12. Failure to take delivery
If the Customer fails to accept delivery of any goods ordered in accordance with the provisions of the Contract, the Company shall not be bound to tender or re-tender the goods, but the Company shall have the right:
a. To invoice such goods including the cost of non-acceptance for immediate payment.
b. To sell the goods elsewhere and recover any difference in price including the costs of non-acceptance from the Customer.
c. To make a reasonable storage charge for goods remaining on the Company’s premises longer than one month.
13. Passing of risks
Subject to the provisions of these conditions, all risks shall pass to the Customer on delivery to or in accordance with the Customer’s instructions or, in the case of carriage, to the carrier. It shall be the responsibility of the Customer to arrange adequate insurance against all relevant risks.
The Customer shall have a reasonable time from delivery of the goods to effect inspection and examination after which time the goods shall be deemed to be satisfactory and shall be deemed accepted by the Customer.
14. Passing of title in goods
Title in all parts, accessories or other goods shall at all times remain vested in the Company until all monies due in respect of such parts, accessories or other goods have been paid in full and until any cheque tendered in payment has been honoured upon presentation. Until such time as such payment has been received by the Company, the Customer shall hold the parts, accessories or other goods as bailee, store them in such a way that they can be identified as the property of the Company and keep them separate from the Customer’s own property and the property of any other person
Although all goods remain the property of the Company until paid for, they shall be at the Customer’s risk from time of delivery or collection and the Customer shall hold the proceeds of any insurance against loss or damage on behalf of the Company as trustee for the Company.
The Customer’s right to possession of the goods shall cease if:
a. upon presentation to a bank of any cheque tendered in respect of payment for goods it is returned dishonoured; or
b. the Customer has not paid for the goods in full by the expiry of any credit period allowed by the Company; or
c. the Customer is declared bankrupt or makes any proposal to his creditors for a composition or other voluntary arrangement; or
d. a receiver, liquidator or administrator is appointed in respect of the Customer’s business
On cessation of the Customer’s right to possession of the goods pursuant to this clause the Customer shall at his own expense make the goods available to the Company and allow the Company to repossess them.
Further, the Customer hereby grants the Company its agents and employees an irrevocable licence (such licence to subsist notwithstanding termination of contract for any reason) to enter any premises where the goods are stored in order to repossess them or inspect them at anytime.
15. Delays & Force Majeure
In the case of ordered parts, accessories or other goods the Company will use its best endeavours to ensure availability of the same by the date and time requested. However, the Company can offer no guarantee with respect to the provisions of this clause and cannot accept responsibility for delay resulting from the non or late availability of parts, spares, accessories or other reasons beyond its control.
In the event of the performance of any obligation accepted by the Company being prevented, delayed or in any way interfered with by any direction of government or other competent authority, industrial dispute, strike, breakdown of plant or machinery, accident, fire or by any other cause beyond the Company’s reasonable control the Company may, at its sole option, suspend performance or cancel its obligation under the Contract without damage or consequential loss arising.
Any parts, spares, accessories or other goods supplied by the Company will be entitled to the benefit of any warranty given by the manufacturers of any such items. This will not affect the Customer’s statutory rights. In all circumstances this warranty will expire no later than 12 months from the date of order of the part or part(s), or workmanship in the case of labour charges. Any used parts supplied carry no warranty unless expressly stated in writing by the Company at the time of delivery of the part(s).
17. Defective Goods
Subject to clause 16, above mentioned, and always subject to the provisions of any such warranty provided by the manufacturer, if it is proved to the Company’s satisfaction that any parts, accessories or other goods as supplied, are defective, the Company may be prepared to rectify or replace at its option such defective goods. In the event that such rectification or replacement is not practicable the Company may give credit to an amount not exceeding the invoice price. In no circumstances whatsoever will the Company be liable for any further or consequential loss.
Any notice given hereunder may be served personally or be left at the last known residence or place of business of the Customer, or may be sent by first class post, in which case notice shall be deemed to have been received by the Customer on the first working day after posting.
In the event of any provision of these terms and conditions being or becoming void in whole or in part the other provisions of these terms and conditions shall remain fully valid and enforceable and void provisions shall, where appropriate, be replaced in accordance with the meaning and purpose of these terms and conditions.
20. Dispute resolution
All complaints should be addressed in writing to:
Concept 5 North Ltd
A dispute is not considered as such until received by the Company in a letter delivered by Royal Mail and traceable as such. Email or telephone calls for instance are not considered to instigate a formal dispute.
Where the Customer’s complaint cannot be resolved, once the Customer has
exhausted the Company’s internal process the Customer may refer the dispute to the following ADR entity,
The National Conciliation Service
2-3 Allerton Road
For details of this service the Customer can contact them on 01788 538317 or http://www.nationalconciliationservice.co.uk/
Where any dispute cannot be resolved through ADR, the Contract shall be governed and interpreted exclusively according to English Law and shall be subject to the exclusive jurisdiction of the English Courts.
21. Right of Refusal
The Company reserve the right to refuse, refund or cancel in part or full any order or orders received, or accounts created, by a Customer. This right can be exercised without reason and without notice at the sole discretion of the Company. If the Company believes any Customer or account is fraudulent, deceiving, being used by a third party to resale any goods, or other indirect activity then any orders and accounts will be deleted and the user(s) banned from further dealings. The Company also operates a zero tolerance approach to rude, abusive, or otherwise unsociable conduct from any Customer, and any such behaviour as deemed by the Company, will immediately result in the the Company refusing the deal with the Customer and deletion of all accounts and orders. In the case of parts or monies being owed to the Customer the Company will refund these or supply outstanding parts at it’s discretion.
22. Limit of Liability
At no time or point will the liability of the Company exceed the invoiced value for the particular order in question. Any claim is also limited to the actual parts or services supplied by the Company, and only those that are directly in question. By using parts supplied by the Company the Customer agrees to this limit.
23. Resale, Gifting or Otherwise Transferring Ownership of Goods
The terms and conditions here apply only to the original transaction between the Company and the Customer. If parts are gifted, sold, loaned or otherwise made available to any third party, then all warranty, liability or other risk is the sole responsibility of the Customer, and the Company carries no further risk from that point onwards.
24. Errors and Omissions Excepted
Every care is taken to ensure that all information given is present and correct, although errors may exist. If you find an error or omission, please let us know, and it will be corrected as soon as possible after verification. If errors and / or omissions are present, it is not possible to offer the exact described product at the specified price, so we apologise for any inconvenience this may cause. It is advisable to check both specification and pricing before quoting, ordering or using information provided.